FAQs
Business: Zeeora Inc | zeeora.shop
Products: Lightsabers
Last Updated: June 27, 2026
Welcome to Zeeora's Help Center
Find quick answers to the most common questions about our lightsabers, orders, shipping, returns, refunds, payments, and more. If you cannot find the answer you are looking for, our support team is always ready to help.
Email: Support@zeeora.shop
Phone: +1 332-256-8356
Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (Eastern Time)
Response Time: Within 24 hours during working hours
1. About Zeeora
Q: What is Zeeora?
Zeeora is a dedicated lightsaber e-commerce store operating at zeeora.shop. We specialize exclusively in lightsabers — new and slightly used — and ship to customers in the United States and all countries worldwide. Zeeora is owned and operated by Zeeora Inc, founded by CALDWELL BRIAN GEORGE, a former marketing professional with a passion for lightsabers.
Q: Who founded Zeeora?
Zeeora was founded by CALDWELL BRIAN GEORGE, an ex-marketing professional who launched the store to combine his industry expertise with his passion for lightsabers. He built Zeeora from the ground up with a customer-first philosophy focused on transparency, quality, and reliable service.
Q: Where is Zeeora based?
Zeeora Inc is based in the United States at the following address:
Zeeora Inc
85 Main St A
Stafford Springs, Connecticut 06076
United States
Q: What does Zeeora sell?
Zeeora sells lightsabers exclusively. Our catalog includes both new lightsabers and slightly used lightsabers, including items that have been opened or lightly used. Every product listing clearly states the condition of the item.
Q: Is Zeeora a legitimate registered business?
Yes. Zeeora operates as a fully registered business under the legal name Zeeora Inc, based in Stafford Springs, Connecticut, United States. Our store is compliant with Google Merchant Center and Google Shopping Ads requirements.
2. Products & Product Condition
Q: What types of lightsabers does Zeeora sell?
Zeeora sells a curated catalog of lightsabers for collectors, cosplay enthusiasts, fans, and display purposes. Our catalog covers a range of styles, designs, and specifications. Every product on zeeora.shop is listed with a full description so you know exactly what you are buying.
Q: What does "new" condition mean?
A product listed as new is brand new, unopened, and in its original packaging. It has never been used.
Q: What does "slightly used" condition mean?
A product listed as slightly used refers to an item that has been opened or lightly used but remains in excellent functional condition. These items are accurately described and may show minor signs of handling. The condition is always disclosed clearly on the product listing page.
Q: Are slightly used lightsabers eligible for return?
Yes. Zeeora accepts returns on both new and slightly used products, including opened items, within 30 days of delivery. See the Returns section below for full details.
Q: Are product images on the website accurate?
We make every effort to display accurate product images and descriptions. However, screen color calibration and display settings may cause slight variations in how colors appear. If you have any questions about a specific product before purchasing, please email us at Support@zeeora.shop.
3. Ordering & Payment
Q: How do I place an order?
Browse our lightsaber catalog at zeeora.shop, select the item you want, and proceed to checkout. Fill in your delivery details and confirm your order. Since we operate on Cash on Delivery, no online payment is required at checkout.
Q: What payment methods does Zeeora accept?
Zeeora currently accepts Cash on Delivery (COD) as the sole payment method. This means you pay in cash when your order is delivered to your door by the carrier. No credit card, debit card, or online payment is required at the time of placing your order.
Q: Do I need to pay anything upfront when placing an order?
No. Since Zeeora operates on Cash on Delivery, you do not pay anything at checkout. Payment is collected at your door at the time of delivery.
Q: What happens if I refuse to pay upon delivery?
By placing a COD order on zeeora.shop, you confirm your intent and availability to pay in full upon delivery. Refusing payment upon delivery without prior written authorization from Zeeora may result in your account being flagged and future orders being declined.
Q: Will I receive an order confirmation?
Yes. Once you place your order, you will receive an order confirmation email. Please check your spam or junk folder if you do not see it in your inbox within a few minutes. If you still do not receive a confirmation, contact us at Support@zeeora.shop with your full name and the email address used at checkout.
Q: In what currency will my order be placed?
Your order will be processed in the local currency applicable to your location — the same currency you use at checkout. Zeeora does not apply currency conversion charges.
4. Order Cancellations
Q: Can I cancel my order after placing it?
Yes, but only within 24 hours of placing your order. To cancel, email Support@zeeora.shop with your full name and order number within 24 hours of placing the order.
Q: What happens after the 24-hour cancellation window?
After 24 hours, orders cannot be cancelled under any circumstances. Once the cancellation window has passed, your order will be processed and shipped as normal. If you no longer want the item after it has been shipped, you will need to wait for it to be delivered and then initiate a return in accordance with our Return Policy.
Q: What should I include in my cancellation email?
Please include the following in your cancellation request email:
- Your full name
- Your order number
- The email address used when placing the order
Q: What if I placed a duplicate order by mistake?
Email us immediately at Support@zeeora.shop. If your duplicate order is within the 24-hour cancellation window, we will cancel it. After 24 hours, cancellations are no longer possible regardless of the reason.
5. Shipping & Delivery
Q: How much does shipping cost?
Shipping is completely FREE on all orders to all destinations. There are no minimum order requirements and no hidden shipping charges.
Q: Where does Zeeora ship to?
Zeeora ships to the United States and all countries worldwide. If you are unsure whether we ship to your country, email us at Support@zeeora.shop before placing your order.
Q: What is the order cut-off time?
Our daily order cut-off time is 5:00 PM Eastern Time (ET), Monday through Friday.
- Orders placed before 5:00 PM ET on a business day begin processing the same day.
- Orders placed after 5:00 PM ET, on weekends, or on public holidays begin processing on the next available business day.
Q: How long does it take to process and ship my order?
| Stage | Time |
|---|---|
| Handling Time | 1-2 Business Days (Mon–Fri) |
| Transit Time | 3-5 Business Days (Mon–Fri) |
| Total Estimated Delivery | 4-7 Business Days |
Weekends and public holidays are not counted as processing or transit days.
Q: When will my lightsaber be delivered?
All destinations — United States and international — have an estimated delivery time of 4–7 business days from the date your order is placed before the daily cut-off. These are estimates and may vary due to carrier delays, customs processing, or other factors beyond our control.
Q: Will I receive a tracking number?
Yes. Once your order has been shipped, you will receive a shipping confirmation email with your tracking number and a link to track your package. Please allow up to 24 hours after shipment for tracking information to update in the carrier's system.
Q: What currency is used for shipping?
All shipping-related charges — currently free — are presented in the same currency the customer uses to place their order. No currency conversion is applied.
Q: My tracking shows delivered but I have not received my package. What do I do?
Please take the following steps:
- Check with neighbors or your building's mailroom
- Check around your property including porches and side entrances
- Contact your local post office or carrier with your tracking number
- If still unresolved, email us at Support@zeeora.shop with your order number and tracking number
Q: What if my package is delayed?
If your package has not arrived within the estimated delivery window, first check your tracking link for updates. If the tracking shows no movement for more than 5 business days, contact us at Support@zeeora.shop and we will investigate with the carrier on your behalf.
6. Returns & Exchanges
Q: Does Zeeora accept returns?
Yes. Zeeora accepts returns on both defective and non-defective products, including items that are new, opened, or slightly used, within 30 days of the confirmed delivery date.
Q: Does Zeeora accept exchanges?
Yes. We accept exchanges within the 30-day return window. If you would like a different product, size, or variant, mention this in your return request email. Exchanges are subject to stock availability. If the requested item is unavailable, store credit will be issued instead.
Q: How do I request a return or exchange?
All returns require prior written approval. Follow these steps:
Step 1: Email Support@zeeora.shop with your full name, order number, reason for return, and photos if the item is defective.
Step 2: Wait for our team to review and approve your request. We will respond within 24 hours on business days.
Step 3: Upon approval, we will email you a free pre-paid return shipping label to download and print.
Step 4: Pack the item securely and ship it to:
Zeeora Inc
85 Main St A
Stafford Springs, Connecticut 06076
United States
Important: Do not ship any item back before receiving written approval. Unauthorized returns will not be accepted.
Q: How long do I have to return an item?
You have 30 days from the confirmed delivery date to submit your return request.
Q: Do I have to pay for return shipping?
No. Zeeora provides a free pre-paid return shipping label for all approved returns. The label will be emailed to you and can be downloaded and printed at home at no cost.
Q: Is there a restocking fee?
No. Zeeora does not charge any restocking fee on returns or exchanges.
Q: Can I return a slightly used or opened lightsaber?
Yes. Zeeora accepts returns on slightly used and opened products within the 30-day return window, provided prior approval has been obtained from our support team.
Q: What condition must the item be in to return it?
Items must not be heavily damaged due to customer misuse or negligence. Items damaged through normal handling, defects, or shipping damage are fully eligible for return.
7. Refunds & Store Credit
Q: How are refunds issued?
Since Zeeora operates on Cash on Delivery, no online payment is collected at checkout. As a result, all approved refunds are issued as store credit to your Zeeora account. Store credit can be used toward any future purchase on zeeora.shop.
Q: How long does it take to receive my refund?
Once Zeeora receives and inspects your returned item, store credit will be applied to your account within 12 days. You will receive an email notification when your store credit has been issued.
Q: In what currency is my store credit issued?
Store credit is issued in the same currency you used when placing your original order. No currency conversion is applied.
Q: Can I get a cash refund instead of store credit?
No. Because all orders are placed via Cash on Delivery and no online payment is collected at checkout, Zeeora is unable to process cash refunds or bank transfers. All approved refunds are issued exclusively as store credit.
Q: Is there an expiry date on my store credit?
For information about store credit expiry, please contact us at Support@zeeora.shop and our team will clarify the applicable terms for your account.
8. International Orders
Q: Does Zeeora ship internationally?
Yes. Zeeora ships to all countries worldwide at no additional shipping cost. Free shipping applies to all international orders just as it does for US orders.
Q: Will I be charged customs duties or import taxes?
Zeeora does not charge customs duties or import taxes. However, your country's customs authority may impose these charges upon the arrival of your package. Any customs duties, import taxes, or local fees are the sole responsibility of the customer. We recommend checking your country's import regulations before placing your order.
Q: How long does international delivery take?
International orders have the same estimated delivery window as domestic orders — 4–7 business days from the order date. However, customs processing in your country may add additional time beyond this estimate. Zeeora has no control over customs clearance timelines.
Q: Can international customers return items?
Yes. International customers follow the same return process as US customers. Email Support@zeeora.shop for authorization, receive your return label by email, and ship the item back to our facility in Connecticut. Please allow additional transit time for international return shipments to arrive. The 12-day refund processing period begins once we physically receive the returned item.
Q: Are customs duties refunded if I return an item?
No. Any customs duties or import taxes paid by the customer to their country's customs authority are outside of Zeeora's control and are not refunded by Zeeora.
9. Damaged & Defective Items
Q: What should I do if my lightsaber arrives damaged?
If your lightsaber arrives damaged, defective, or not as described, contact us within 30 days of delivery at Support@zeeora.shop. Please include:
- Your full name and order number
- A clear description of the damage or defect
- Photographs of the item and the packaging
We prioritize all damage and defect claims and aim to resolve them within 3–5 business days of your initial contact.
Q: What if I received the wrong item?
If you received an item different from what you ordered, email us immediately at Support@zeeora.shop with your order number and a photo of the item received. We will arrange a return and send the correct item or issue store credit.
Q: What resolutions are available for defective items?
Depending on the situation, Zeeora may offer one of the following resolutions for defective items:
- Replacement of the item
- Exchange for a different item
- Store credit for the value of the item
Our support team will work with you to find the best resolution within 3–5 business days.
10. Contact & Support
Q: How do I contact Zeeora?
You can reach our support team through the following channels:
- Email: Support@zeeora.shop
- Phone: +1 332-256-8356
- Address: 85 Main St A, Stafford Springs, Connecticut 06076, United States
- Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (Eastern Time)
- Response Time: Within 24 hours during working hours
Q: What is the fastest way to get support?
Email is our primary and fastest support channel. Send your inquiry to Support@zeeora.shop and our team will respond within 24 hours during business hours (Monday–Friday, 9:00 AM – 5:00 PM ET).
Q: What should I include when contacting support?
To help us resolve your inquiry as quickly as possible, please include:
- Your full name
- Your order number
- A clear description of your question or issue
- Photos if your inquiry relates to a damaged, defective, or incorrect item
Q: Does Zeeora have a physical store I can visit?
Zeeora is an online-only store. We do not operate a physical retail location. All purchases are made through zeeora.shop and all support is handled via email and phone.
Q: Where can I find Zeeora's store policies?
All of our policies are publicly available on our website:
- Return & Refund Policy
- Shipping Policy
- Terms of Service
- Privacy Policy
- Legal Notice
- Your Privacy Choices
- About Us
- Contact Us
Still have a question not answered here? Email us at Support@zeeora.shop and our team will get back to you within 24 hours during business hours. We are always happy to help.