Shipping policy

Effective Date: June 27, 2026
Last Updated: June 27, 2026
Business: Zeeora Inc | zeeora.shop

Overview

Welcome to Zeeora, your destination for premium lightsabers. Founded by CALDWELL BRIAN GEORGE, a former marketing professional with a passion for lightsabers, Zeeora is committed to delivering your order safely, quickly, and completely free of charge. This Shipping Policy applies to all products across our entire catalogs and covers customers in the United States and all countries worldwide.

Free Shipping on All Orders

Zeeora offers FREE SHIPPING on every order, for every product, to every destination, domestic and international. No minimum order value. No hidden fees. No shipping charges at checkout.

Order Cut-Off Time

Orders placed before 5:00 PM ET on a business day will begin processing the same day.

Orders placed after 5:00 PM ET, on weekends, or on public holidays will begin processing on the next available business day.

Handling Time

After your order is placed and confirmed, our team requires time to pick, pack, and prepare your lightsaber for shipment.

Weekends and public holidays are not counted as handling days.

Transit Time

Once your order has been handed to the carrier, the estimated transit time to reach you is:

Transit times may vary depending on your location, local postal services, and customs clearance for international orders.

Total Estimated Delivery Time

How we calculate this: Handling time (1-2 days) + Transit time (3-5 days) = 4-7 total business days from the date your order is placed before the daily cut-off.

These are estimates only and are not guaranteed delivery dates. Actual delivery times may vary due to carrier delays, customs processing, or circumstances beyond our control.

Shipping Currency

All shipping-related communications, if any charges ever apply, are presented in the same currency the customer uses to place their order, based on their location. Currently, all orders ship for free regardless of currency or location.

Where We Ship

We ship to the United States and all countries worldwide. If you are unsure whether we ship to your country, please contact us at Support@zeeora.shop before placing your order.

Please note for international orders:

• Customs duties, import taxes, and local fees may be charged by your country's customs authority upon arrival. These charges are the responsibility of the customer and are not collected by Zeeora.
• Zeeora has no control over customs processing times, which may add additional days to your delivery estimate.
• We recommend checking your country's import regulations for lightsaber products before placing an order.

What We Ship

This shipping policy applies to all products across our entire catalog; every lightsaber and accessory listed on zeeora.shop. No product categories are excluded from free shipping.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package. Please allow up to 24 hours after shipment for tracking information to update in the carrier's system.

If you have not received a tracking email within 3 business days of placing your order, please contact us at Support@zeeora.shop.

Order Cancellations

Orders may be cancelled within 24 hours of placement by emailing Support@zeeora.shop with your full name and order number. After 24 hours, orders cannot be cancelled as they will have entered processing or shipment. If your order has already shipped, you will need to follow our Return Policy once the item is delivered.

Payment Method

Zeeora currently processes all orders via Cash on Delivery (COD). Payment is collected at your door upon delivery. No online payment is required at checkout.

Lost, Stolen, or Delayed Packages

If your package has not arrived within the estimated delivery window, please take the following steps:

1. Check your tracking link for the latest update
2. Check with neighbors or your building's mailroom
3. Contact your local post office or carrier with your tracking number
4. If the issue is unresolved, email us at Support@zeeora.shop

Zeeora will work with you to investigate and resolve any lost or significantly delayed shipment. However, we are not responsible for packages delayed or lost due to incorrect shipping information provided by the customer, carrier disruptions, or customs delays beyond our control.

Damaged Items Upon Arrival

If your lightsaber arrives damaged, please contact us within 30 days of delivery at Support@zeeora.shop. Include your order number, a description of the damage, and clear photographs of the item and packaging. We will prioritize your case and work toward a resolution within 3-5 business days.

Return & Refund Summary

For complete details, please refer to our full Return & Refund Policy. Key points relevant to shipping:

• Returns accepted: Defective and non-defective products, including opened or slightly used items
• Return window: Within 30 days of delivery
• Return shipping: Free pre-paid label emailed to you upon approval
• Return address: Zeeora Inc, 85 Main St A, Stafford Springs, Connecticut 06076, United States
• Refund method: Store credit issued within 12 days of receiving the return
• Restocking fee: None
• To initiate a return: Email Support@zeeora.shop for authorization before shipping anything back

Contact Us

For any shipping questions, tracking issues, or delivery concerns, please contact our support team:

• Trading Name: Zeeora
• Legal Name: Zeeora Inc
• Website: zeeora.shop
• Address: 85 Main St A, Stafford Springs, Connecticut 06076, United States
• Email: Support@zeeora.shop
• Phone: +1 332-256-8356
• Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (Eastern Time)
• Response Time: Within 24 hours during working hours

Policy Updates

Zeeora reserves the right to update this Shipping Policy at any time. The latest version will always be available at zeeora.shop. Continued use of our website constitutes acceptance of the current policy.