Terms of service

Effective Date: June 27, 2026
Last Updated: June 27, 2026
Business: Zeeora Inc | zeeora.shop

1. Agreement to Terms

By accessing or using zeeora.shop, placing an order, or browsing our website, you agree to be bound by these Terms of Service ("Terms"). These Terms apply to all visitors, customers, and users of zeeora.shop. If you do not agree to these Terms, please do not use our website or place an order.

These Terms of Service apply to customers in the United States and all countries worldwide.

2. About Us

  • Trading Name: Zeeora
  • Legal Name: Zeeora Inc
  • Website: zeeora.shop
  • Address: 85 Main St A, Stafford Springs, Connecticut 06076, United States
  • Email: Support@zeeora.shop
  • Phone: +1 332-256-8356
  • Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (Eastern Time)
  • Response Time: Within 24 hours during working hours

3. Products and Listings

Zeeora sells both new and slightly used products. Slightly used products include items that have been opened or lightly used. The condition of each product is clearly stated on the product listing page.

We reserve the right to:

  • Limit the quantities of any product available for purchase
  • Discontinue any product at any time without notice
  • Modify product descriptions, pricing, or availability at any time

Product images on our website are for illustrative purposes. While we make every effort to display product colors and details accurately, we cannot guarantee your screen will display them with complete accuracy.

4. Pricing and Currency

All prices displayed on zeeora.shop are listed in the applicable currency for your region. Prices are subject to change without notice. The price you see at checkout is the final price you will pay for the product, excluding any applicable shipping charges.

Zeeora is not responsible for any currency conversion fees charged by your bank or financial institution for international orders.

5. Payment Terms

Zeeora currently accepts Cash on Delivery (COD) as the sole payment method.

  • Payment is collected at your door at the time of delivery by the carrier
  • No online payment, credit card, or digital wallet is required at checkout
  • By placing a COD order, you confirm your intent and availability to pay in full upon delivery
  • Refusing to pay upon delivery without prior written authorization from Zeeora may result in your account being flagged and future orders being declined
  • Zeeora reserves the right to cancel any COD order it deems to be at risk of non-payment

6. Order Processing and Confirmation

When you place an order on zeeora.shop, you will receive an order confirmation email. This email confirms that we have received your order and does not constitute acceptance of your order. Zeeora reserves the right to cancel or refuse any order at any time for reasons including but not limited to:

  • Product unavailability or stock errors
  • Suspected fraudulent activity
  • Errors in pricing or product information
  • Failure to meet eligibility requirements

If your order is cancelled by Zeeora after confirmation, you will be notified by email.

7. Order Cancellations

Cancellation Window: Customers may cancel their order within 24 hours of placing it.

To cancel your order, email Support@zeeora.shop within 24 hours of placing your order. Include your full name and order number in your email.

After 24 hours, orders cannot be cancelled under any circumstances. Once the cancellation window has passed, the order will be processed and shipped as normal. If you no longer want the item after it has been shipped, you must wait for delivery and then initiate a return in accordance with our Return Policy in Section 9.

Important: Cancellation requests submitted after the 24-hour window will not be accepted regardless of the reason, including change of mind, accidental order, or duplicate order.

8. Shipping and Delivery

Zeeora ships to the United States and all countries worldwide. Estimated delivery times vary by location and shipping method. Delivery estimates provided at checkout are approximate and not guaranteed.

Zeeora is not responsible for:

  • Delays caused by customs, import regulations, or local postal services
  • Packages lost or delayed due to incorrect shipping information provided by the customer
  • Force majeure events including natural disasters, strikes, or carrier disruptions

Customers are responsible for ensuring their delivery address is accurate at the time of placing the order. Address changes after the order is placed cannot be guaranteed.

9. Return and Refund Policy

Our full Return and Refund Policy is incorporated into these Terms of Service. The key terms are summarized below.

Returns: We accept returns for both defective and non-defective products, including items that are new, opened, or slightly used.

Return Window: Return requests must be submitted within 30 days of the delivery date.

How to Request a Return: All returns require prior written approval. Email Support@zeeora.shop with your order number, reason for return, and photos if the item is defective.

Return Shipping: Upon approval, a free pre-paid return shipping label will be emailed to you for download and printing. Ship the approved item to:

Zeeora Inc
85 Main St A
Stafford Springs, Connecticut 06076
United States

Exchanges: We accept exchanges for eligible items within the 30-day window, subject to stock availability.

Refund Method: Since all orders are COD, refunds are issued as store credit only. No cash refunds or bank transfers are made.

Refund Processing Time: Store credit is applied within 12 days of receiving the returned item.

Refund Currency: Store credit is issued in the same currency applicable to your order.

Restocking Fee: None.

Order Cancellation: Orders may only be cancelled within 24 hours of placement. See Section 7.

10. Exchanges

We accept exchanges within the 30-day return window. To request an exchange, email Support@zeeora.shop with your order number and the item or variant you would like in exchange. Exchanges are subject to product availability. If the requested item is unavailable, store credit will be issued instead.

11. Intellectual Property

All content on zeeora.shop, including but not limited to text, images, graphics, logos, product descriptions, and design, is the property of Zeeora Inc and is protected by applicable intellectual property laws. You may not reproduce, copy, distribute, or use any content from our website without our prior written consent.

12. Prohibited Use

By using zeeora.shop, you agree not to:

  • Use the website for any unlawful or fraudulent purpose
  • Place orders with no intention of paying upon delivery
  • Submit false, misleading, or fraudulent return or exchange requests
  • Attempt to gain unauthorized access to any part of our website or systems
  • Harass, threaten, or abuse our staff or support team
  • Violate any applicable local, national, or international law or regulation

Zeeora reserves the right to terminate access to any user found to be in violation of these prohibitions.

13. Disclaimer of Warranties

Zeeora provides its website and products on an "as is" and "as available" basis. We make no warranties, expressed or implied, regarding:

  • The accuracy, completeness, or reliability of product listings
  • Uninterrupted or error-free access to the website
  • That the website is free from viruses or harmful components

To the fullest extent permitted by law, Zeeora disclaims all warranties, express or implied, including warranties of merchantability and fitness for a particular purpose.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Zeeora Inc, its directors, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

  • Your use of or inability to use the website
  • Any errors or inaccuracies in product listings
  • Unauthorized access to or alteration of your data
  • Any other matter relating to our products or services

Our total liability to you for any claim shall not exceed the total value of the order giving rise to the claim.

15. Privacy Policy

Your use of zeeora.shop is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our website, you consent to the collection and use of your information as described in our Privacy Policy.

16. Third-Party Links

Our website may contain links to third-party websites. These links are provided for your convenience only. Zeeora has no control over the content of those websites and accepts no responsibility for them or for any loss or damage that may arise from your use of them.

17. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of Connecticut, United States, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Connecticut, United States.

For international customers, you agree that any dispute will be resolved under Connecticut law and that you submit to the jurisdiction of Connecticut courts for such purposes.

18. Changes to These Terms

Zeeora reserves the right to update or modify these Terms of Service at any time without prior notice. The updated Terms will be posted on this page with a revised effective date. Your continued use of zeeora.shop after any changes constitutes your acceptance of the new Terms.

We encourage you to review these Terms periodically.

19. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

20. Entire Agreement

These Terms of Service, together with our Return and Refund Policy and Privacy Policy, constitute the entire agreement between you and Zeeora Inc with respect to your use of zeeora.shop and supersede all prior agreements, representations, or understandings.

21. Contact Us

If you have any questions about these Terms of Service, please contact us:

  • Trading Name: Zeeora
  • Legal Name: Zeeora Inc
  • Website: zeeora.shop
  • Address: 85 Main St A, Stafford Springs, Connecticut 06076, United States
  • Email: Support@zeeora.shop
  • Phone: +1 332-256-8356
  • Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (Eastern Time)
  • Response Time: Within 24 hours during working hours

By placing an order on zeeora.shop, you confirm that you have read, understood, and agreed to these Terms of Service.